Draft text. To be reviewed by BoxHubb's legal adviser before launch.

Privacy policy

Last updated: 12 November 2026

Who we are

BOXHUBB LTD. Registered in England and Wales, company number 16780868. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We decide how your personal data is used, so we are the controller of it. Contact us at [email protected] or +44 7909 930555.

What data we collect

Your name, phone number and email address.
Addresses and postcodes for collection and delivery.
Details of your request: items, dates, time windows, flight number if you add it.
Messages and call notes between you and us.
Invoices and payments for work we do for you.

Why we use it and our lawful basis

To answer your request and give you a price. These are steps you ask for before a contract.
To do the work and send invoices. This is needed for our contract with you.
To keep accounting records. This is a legal obligation.
To improve our service and protect our business, for example to prevent spam. This is our legitimate interest.
To send occasional offers, only if you ticked the box. This is your consent. You can withdraw it at any time.

You do not have to give us your details, but without a phone number or email we cannot answer your request.

Who we share it with

Only with service providers that help us run the business: website hosting, our customer database, invoicing, email and messaging services. They act on our instructions. We do not sell your data.

Transfers outside the UK

Some providers may store data outside the UK. When they do, we use the safeguards that UK law requires. The list of providers will be added before launch.

How long we keep it

Enquiries that do not become a booking: up to 12 months. Customer and invoice records: 6 years after the last job, for tax and accounting. Marketing preferences: until you withdraw consent.

Your rights

You can ask to access your data, correct it, delete it, restrict how we use it, or get a copy to move it elsewhere. Write to us and we reply within one month.

Your right to object. You can object at any time to us using your data based on our legitimate interests, and to any direct marketing.

Complaints

If you are not happy with how we use your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, phone 0303 123 1113.

This demo

On this demo site, the data you enter stays only in your own browser and is not sent anywhere.